Frequently Asked Questions
Have questions about E-LIFE Guard? We’ve got all the answers you need.
An extended warranty is generally an extension of your original manufacturer’s warranty. Most manufacturers warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labor necessary to repair your product.
A manufacturer’s warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage. For example, a common manufacturer warranty of a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts.
E-LIFE warranties provide comprehensive, long term, even length coverage. This means that should your product fail within your warranty coverage time frame, both parts and labor costs are covered.
Yes, all plans are transferable. Please email firstname.lastname@example.org or call (833) 224-8994 for further assistance in transferring your plan. Please note: A transfer fee of $25.00 will apply to all warranty transfers.
Our company works with tens of thousands of authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products. Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer supplied update bulletins to ensure their level of expertise is as current as the new products which come to market.
We urge our customers to provide feedback regarding their experiences which we later use to insure that the level of service we are expected to provide is exactly the level of service you receive.
Approval from E-LIFE is required prior to the start of service. To initiate a claim please click here. Alternatively, you may call customer service at (833) 224-8994. Please have your original bill of sale and the plan available so our Customer Service representatives are able to quickly assist you.
We cover 100% parts and labor for covered repairs. When you purchase a Replacement Plan, your entire product is covered! Claims resulting from misuse, abuse or negligence are not covered.
Accidental Coverage does not cover intentional damages of any kind to the Covered Product or losses due to theft. Accidental Coverage does not cover willful damage, misuse, damage due to neglect, drops over 6 feet, fire damage, full immersion in water or salt water exposure. Accidental Coverage does not cover damage caused by the use of a product in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires…etc), or damage that is incurred by an animal or pet (ie: dog chewing). Coverage for this plan shall begin 30 days after the date of purchase of the covered product. Accidental Coverage must appear on the original bill of sale alongside the covered product and must be registered.
Refer to the details of the warranty for the full list, but there are some notable exclusions to your coverage:
- Accidental damage (impact/ liquid)
- Items that are dead on arrival, fail within the first 30 days or have a pre-existing condition.
- Accessories & consumer replaceable parts (ie: batteries, ink cartridges, lenses, cables & other consumables)
- Software issues, including software for computers, cell phones…etc.
- Fraudulently misrepresented items are not covered
- We do not cover stolen or lost products